The signal shows up in the QBR nobody attended — three weeks before the health score notices.
Traditional customer success platforms track lagging indicators like login volume and license usage. Signalis analyzes upstream behavioral drift, missed executive touchpoints, and sentiment decay across Gong, Zendesk, and Slack to surface renewal risk 34 days ahead of the churn cliff.
Nexar Networks
Only 23% of Customer Success teams can reliably spot at-risk enterprise accounts 30+ days prior to renewal.
Protected ARR flagged and remediated across 47 enterprise renewals last quarter alone.
Drop in VP/C-suite meeting attendance across renewal-year accounts that eventually churned, beginning 74 days before contract end.
Why Health Scores Miss Churn Until It Is Too Late
Most CS platforms rely on downstream telemetry. By the time daily active users plummet or a ticket is logged as a P0, the budget has already been reallocated.
The Downstream Lag Trap
Traditional systems compute health by weighting product usage, feature adoption rates, and logged support tickets. But modern churn rarely begins with users stopping their work.
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Usage stays steady while the deal is dying: Individual contributors continue using the software until the exact day their SSO credentials are revoked.
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Surveys and NPS capture polite noise: Unhappy executives rarely fill out quarterly satisfaction surveys; they simply instruct procurement to review alternatives.
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Health score turns red 12 days before renewal: Leaving CS teams with insufficient lead time to conduct an executive reset or prove value before contract expiration.
Behavioral & Sentiment Signals
Signalis isolates the human, organizational, and linguistic drift that precedes contract termination by 30 to 60 days.
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Stakeholder Velocity & Quorum Decay: Instantly flags when budget holders drop off regular review calls or delegate check-ins to junior staff.
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Acoustic & Semantic Tone Shift in Gong/Zoom: Tracks hesitation phrasing, sudden ROI questioning, and subtle shifts in executive enthusiasm.
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Actionable 34-Day Head Start: Delivers a prescriptive diagnosis directly to the VP of CS with enough runway to re-engage the economic buyer.
Inspect Live Account Telemetry
Explore how upstream behavioral cues reveal what traditional CRM health algorithms overlook.
Six Upstream Signals That Health Scores Ignore
Signalis aggregates passive behavioral data across communications, calendars, and support queues without introducing workflow friction.
Tracks the seniority of customer attendees in recurring check-ins and executive business reviews. Automatically flags when decision-makers stop showing up or delegate strategy sessions to junior operators.
Listens beyond surface-level keywords. Ingests Gong and Zoom call transcripts to detect hesitation inflection, ROI scrutiny, and procurement pushback.
Calculates linguistic friction and response delay tolerance. Identifies when routine technical questions transition into exasperation and loss of patience.
Cross-references corporate email directory patterns and public organizational shifts to detect when your key champion changes roles or departs the firm.
Monitors reply latency, message volume variance, and emoji reaction frequencies inside shared Slack Connect and Microsoft Teams customer rooms.
Signalis is an analytics and decision intelligence platform, not an automated execution bot. Instead of firing impersonal automated nurture emails that irritate executives, Signalis delivers private, actionable briefings to your VP of Customer Success with exact conversational context and the required relationship playbook.
Renewal Capital Shield Calculator
Based on median B2B SaaS gross churn rates (11.2%) and verified account replacement costs ($32,500 per $50K customer).
Field Proof from Renewal Leaders
How enterprise Customer Success and Revenue leaders use upstream signals to protect enterprise net retention.
"We had a $140,000 account sitting at a 92 health score in Gainsight because their team was using the platform daily. Signalis alerted me that the VP of Product had missed three QBR invites and his tone on our last recorded renewal sync shifted cold. We scheduled an executive alignment session that saved the renewal. Our standard tool wouldn't have flagged it until week 50."
"In B2B SaaS, the most dangerous accounts are not the ones screaming in support tickets — they're the ones who silently disengage. Signalis gave our CSMs an average of 34 days of advance notice across 28 renewals last quarter. It completely changed our retention forecasting reliability."
"Replacing a $50K customer in this market costs over $30,000 when you factor in SDR pipeline generation, AE commissions, and onboarding bandwidth. Catching even two accounts early paid for Signalis for the entire year three times over."
Priced to Deliver Instant Net Retention ROI
Every tier includes our full upstream behavioral telemetry and zero-model-training data isolation guarantee. Never a free tier.
- Up to 250 enterprise accounts monitored
- Gong, Zoom & Zendesk signal ingestion
- Stakeholder quorum decay tracking
- Standard 48-hour data sync interval
- Up to 1,000 enterprise accounts monitored
- Real-time webhook sync (Gong, Slack, Salesforce)
- Custom semantic tone gradient thresholds
- Executive turnover & organizational drift alerts
- Unlimited monitored accounts & subsidiaries
- Multi-instance Gainsight & Salesforce data lake
- 99.9% uptime SLA with dedicated CSM support
- Custom tenant encryption keys (BYOK)
Frequently Asked Questions
Everything you need to know about telemetry ingestion, data privacy, and integration compatibility.